Shipping & Delivery
We're so excited for you to start your new beauty ritual! Here is everything you need to know about how Clarielle brings salon-quality tech right to your doorstep.
Order Processing
All orders are processed within 1-2 business days. You'll receive a confirmation email with tracking details as soon as your device is on its way. Please note that during high-volume periods or holidays, processing might take just a little bit longer—we're working hard to get your glow to you!
Domestic & International Shipping
Domestic Standard (3-5 business days): Free on orders over $100, or a flat rate of $9.95.
Domestic Express (1-2 business days): $19.95 for those who can't wait to start their ritual.
International Shipping: We ship worldwide! Expect delivery within 7-14 business days. Shipping rates are calculated at checkout based on your location and items.
Tracking & Help
Once your order has shipped, you'll receive a tracking number via email so you can follow its journey to you. If your order is significantly delayed or arrives damaged, please reach out to our team at hello@clarielle.com immediately—we're here to make sure you have the perfect experience.
Step 01
Start Your Request
Log into our online portal within 30 days of delivery to initiate your return or exchange seamlessly.
Returns & Refunds
We want your beauty rituals to be transformative. If a tool isn't meeting your expectations, our easy return process ensures you find your perfect match without the stress.
Step 02
Pack With Care
Ensure the tool is in its original luxe packaging with all attachments, cables, and serum samples included.
Step 03
Ship & Refund
Use our prepaid label and drop off at any authorized point. Your refund arrives once our check is complete.